Service Desk
Netwiz currently supports more than 1,000 users, across the Philippines with our round the clock service desk that meets the ITIL framework and standards. Clients have access to this and dedicated resources to understand their infrastructure and assure that it is up at all times.
No IT services company can provide you this care and quality of service other than Netwiz.
24×7 HELP DESK
Truly unlimited 24×7 live Help Desk support is available in our Support service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide you with immediate assistance.
OUTSOURCED HELP DESK
We know how to run a busy help desk. And we’re confident that we can run yours. Dataprise can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or customers.
SOLVING YOUR ISSUES ARROUND THE LOCK
The cornerstone of our philosophy is that our clients can reach us when they need assistance – we operate 24 hours a day, 365 days a year from our headquarters in Quezon City. Any of our clients can pick up the phone, send an email or go on-line to get the help they need, when they need it. The second key element to our service is our 15 minute response guarantee. Every ticket, without exception, will be responded to by a qualified engineer within 15 minutes. We apply such a strict SLA’s to all incidents because we don’t believe in the common philosophy that our clients should be able to analyse an IT problem and make a decision on its impact to the organisation; that is the job of our engineers. Which is why within 15 minutes of any of our clients logging an incident we will have a qualified engineer working to resolve the incident and assess any wider impact; the fact that someone can’t print may point to a simple issue on their PC, or it could mean that the main printer servers or network is down.
